Privacy policy

Privacy Policy

Last updated: 19 July 2026

Catering Spares Online Ltd operates this website and online store. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, make a purchase, submit an enquiry or otherwise communicate with us.

Who we are

Catering Spares Online Ltd
Email: sales@cateringsparesonline.co.uk

For the purposes of UK data protection law, Catering Spares Online Ltd is the data controller for the personal information described in this policy.

Personal information we collect

Depending on how you use our website and services, we may collect:

  • Your name, company name, billing address, delivery address, telephone number and email address
  • Account details and preferences
  • Order, payment, transaction, return and refund information
  • Equipment details, model numbers, serial numbers, photographs and other information submitted through our parts enquiry form
  • Communications you send to us
  • Device, browser, IP address, cookie and website usage information
  • Marketing preferences and consent records

Payment card details are normally processed securely by Shopify and its payment providers. We do not normally receive or store complete payment card details.

How we collect personal information

We may collect information:

  • Directly from you when you place an order, create an account, complete a form, contact us or request a return
  • Automatically when you browse or interact with our website, including through cookies and similar technologies
  • From Shopify, payment providers, delivery companies and other service providers involved in completing your order
  • From business partners or publicly available sources where permitted by law

How we use personal information

We may use your personal information to:

  • Process and fulfil orders
  • Take payment and prevent fraud
  • Arrange delivery, collection, returns, refunds and replacements
  • Create and manage customer accounts
  • Identify spare parts and respond to enquiries
  • Provide customer service and technical support
  • Send order, account and service communications
  • Maintain accounting, tax and business records
  • Improve our website, products and services
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Comply with legal and regulatory obligations
  • Protect our business, customers and website against fraud, misuse and security threats

Lawful bases for processing

We process personal information where necessary:

  • To perform a contract with you or take steps before entering into a contract
  • To comply with our legal obligations
  • For our legitimate business interests, provided those interests do not override your rights
  • Where you have given consent, including for certain marketing and cookie activities

How we share personal information

We may share personal information with service providers where necessary to operate our business, including:

  • Shopify, which hosts and supports our online store
  • Payment processors and fraud-prevention providers
  • Couriers, delivery companies, suppliers and fulfilment partners
  • Accounting, stock-management and order-management providers
  • Email, marketing, analytics and customer-service providers
  • Professional advisers, including accountants, insurers and legal advisers
  • Government authorities, regulators or law-enforcement bodies where required by law

We may also disclose information in connection with a sale, restructuring or transfer of all or part of our business.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the services used by our store.

Information submitted through our website may be processed by Shopify and its service providers in countries outside the United Kingdom. Shopify provides further information about its processing through its own privacy policies and privacy portal.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, support security and, where permitted, provide analytics and marketing.

You can manage your cookie choices through the cookie banner or privacy controls displayed on the website. Essential cookies may be used where necessary for the website to function.

Marketing

We may send marketing communications where you have given consent or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. You may still receive non-marketing messages concerning your orders, account or enquiries.

International data transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, we rely on appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, an approved UK addendum to standard contractual clauses or another lawful transfer mechanism.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

Different information may be retained for different periods depending on its purpose and applicable legal requirements.

Security

We use reasonable technical and organisational measures to protect personal information. However, no method of electronic transmission or storage is completely secure.

Please do not send sensitive or confidential information through unsecured communication channels.

Your rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Request transfer of information in a portable format
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email sales@cateringsparesonline.co.uk. We may need to verify your identity before dealing with your request.

Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of those websites.

Children

Our website and services are intended for business customers and are not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy to reflect changes to our business, services, technology or legal obligations. The latest version will be published on this website with an updated revision date.

Contact

Catering Spares Online Ltd
Email: sales@cateringsparesonline.co.uk